Nuestro departamento de diseño si lo necesitas, trabajará tu idea con entusiasmo y de forma proactiva para darte el mejor punto de vista sobre tu equipación y desde cualquier punto del proceso, ya sea desde un simple boceto a mano, hasta un diseño terminado, como a través de nuestro configurador 3D.  y nos pondremos en contacto para indicarte los pasos a seguir. Podréis participar aportando ideas y solicitando modificaciones hasta obtener el resultado deseado. El coste del diseño personalizado por parte de SURAL es gratuito. ( incluye 3 versiones o cambios por parte del cliente). En el configurador 3D los cambios són ilimitados sin coste añadido.

In any project or interest in customizing products, you can receive samples of clothing, in this way you can touch and see the product "in situ", to be able to assess the quality of the garment, apart from the data indicated in the catalog and the rates. On the other hand, we can also send you a letter with the 1500 most demanded colors, in this way it will be easier for you to have references and see the final result of all of them. We also have a size configurator, where you can indicate your measurements and taking into account the FIT of each model, it will show you the best sizing option. If you put the correct measurements, the recommended size will be the correct one with total security, otherwise, we will take care of repeating the garment for free.

(* As long as we verify that the data provided by the client is real and has not made a mistake in this regard).

The delivery time of a custom order depends on the volume of the order and the season. In any case, the approximate term is 50 days from order confirmation. At the time of confirmation (order and design) we will communicate a more exact delivery date. It will depend on the quantity per model and the number of models that are made in the order. We will notify you by email as soon as your order is ready for dispatch.

The minimum order for replacements is 4 units per model to KEEP the agreed price of the original order. In case of needing less units, the current available rates per number of units will be applied.

The delivery time is the same as for a normal order (50 days), as we will have to produce your replenishment in the same way as the initial order. Shorter deliveries will be made whenever possible.

Custom orders are made expressly for each club and we do not have stock. They are manufactured after a rigorous design and pattern process and always after the confirmation of the team manager. No exchanges or returns are possible, except for manufacturing defects. In this case, after the expert opinion of our Quality Department, we will repair the failure or manufacture another garment at no cost to you, if the error is on our part. In the event that the error is on the part of the client, it can be replaced / repeated as long as he takes charge of the cost of the same. We recommend that you carefully review the order and design that we will send you before confirming, to avoid this type of incident.